Our commitment to safer play

Gambling should be entertaining, not stressful. That means clear visibility of your spending, straightforward bonus rules, and easy access to limits you can set yourself. Our support team is trained to spot risk patterns and point you toward the right controls when you need them.

We watch for signs of harm — such as rapid deposit increases or repeated failed deposits. If we spot patterns that concern us, we may reach out, apply restrictions, or pause the account while we review activity. These steps are part of our responsible play policy and exist to protect you.

Age verification

Access is strictly for adults aged 18 and over. We check details against trusted databases and may ask for proof of identity or address. If verification fails or documents are not provided, the account stays restricted and all wagering is blocked until checks are complete.

Account limits

You can set limits before you start playing or at any time through the cashier. These caps take effect straight away, or as noted below, and can only be raised after a cooling-off period.

• Deposit limits by day, week, or month.
• Loss limits that stop play once the threshold is met.
• Wager limits that cap total stakes over a set period.
• Session limits that end a login after your chosen duration.

Lowering a limit takes effect immediately. Raising one requires extra confirmation and a delay, giving you time to reconsider the change with a clear head.

Reality checks and session controls

A reality check sends on-screen reminders of time spent and net results since you logged in. Use the prompt to take a break or log out. Autoplay restrictions may apply to certain games. If you prefer full manual control, turn off autoplay and set a short session limit.

Self-exclusion and time-outs

Time-outs are short breaks. Choose anywhere from 24 hours to 6 weeks. During a time-out you cannot deposit or wager, though you can still withdraw funds already in your account.

Self-exclusion is the strongest option available. Choose a period from 6 months up to 5 years. We will close access, stop all marketing, and block new accounts for the full duration. Once set, self-exclusion cannot be reversed early. At the end of the period you may request reinstatement after a cooling-off check. If you do not ask to return, the block stays in place.

You can also register with GAMSTOP to block access to participating UK online gambling sites. Pairing site self-exclusion with GAMSTOP adds a further layer of protection across multiple operators.

Recognising risk signals

Gambling should be fun and affordable. Consider pausing and using our tools if any of these signs appear:

• Chasing losses or increasing stakes after a loss.
• Hiding activity from family or friends.
• Missing bills, using credit intended for essentials, or borrowing to gamble.
• Playing when upset, tired, or under the influence.
• Ignoring time limits or cancelling withdrawals to keep playing.

If several of these signs feel familiar, set strict limits or choose self-exclusion. Independent help is widely available and often makes taking that next step much easier.

Protecting minors and your devices

Keep your login details private. Never share credentials or leave a device unlocked while signed in. Use separate user profiles on shared computers and turn on device-level parental controls. Content filters like family-safe DNS or app-level blocks can help prevent access by under-18s.

If a young person could pick up your device, log out after every session and disable saved passwords in the browser. We take underage access seriously and will close any account that breaks age rules.

Financial awareness

Set a clear entertainment budget before you start and stick to it. Treat losses as the cost of play, not as a debt to recover. If money is tight, stop gambling and consider setting a deposit limit of £0 or taking a time-out until your situation improves.

Third-party blocking and support

Independent tools and services can strengthen your plan:

• GAMSTOP to set a free multi site self-exclusion across participating UK operators.
• Gordon Moody for residential programmes, structured therapy, and advice for gamblers and affected families.
• Gamblers Anonymous for peer support through local meetings and online groups.

At least one external support route should be used alongside a site limit. Combined measures work better than any single control on its own.

What we do when we are concerned

We review accounts for markers of harm such as frequent deposits in a short period, late-night play streaks, and repeated cancelled withdrawals. When risk looks high, we may apply deposit caps, remove bonus eligibility, request a call to discuss safer play, or suspend the account while we complete checks.

We will always try to explain what we are doing and why. If you disagree with a measure, you can request a review. Our decisions put safety first and may stand even if the outcome is not what you were hoping for.

Data and privacy

We process your information to deliver services and protect players from harm. This includes both automated and manual reviews related to responsible gambling. We keep only what is needed for legal, regulatory, and safety purposes. You can read more in our privacy policy and contact us through the support section if you have questions about your data.

If gambling stops being fun

Stop playing, drop your limits to the lowest levels, or take a time-out straight away. If you feel you are losing control, select self-exclusion and pair it with GAMSTOP. Reach out to Gordon Moody for structured support, or attend a Gamblers Anonymous meeting for peer support. Seeking help early is a sign of strength and gives you the best chance to reset your relationship with gambling.