Contact

Customer Support

For questions, email [email protected]. Use the address you registered with so we can find your account faster. Replies are typically sent within 24 hours on business days.

Live Chat

Live chat is available from the help icon in the site footer. Start a conversation, select a topic, and share your username when prompted.
If the chat disconnects, reopen it and quote the last ticket number shown in the transcript. The new agent will pick up from where the previous one left off.

Verification and Documents

Account verification may be requested after sign-up or before a withdrawal. Prepare clear photos of your ID and a recent proof of address.
Required items often include:

• Government issued photo ID
• A utility bill or bank statement dated within 3 months
• The payment method used for your last deposit

Payments and Withdrawals

Most deposits appear once approved by your provider. If a card or wallet payment is pending, check with your bank first to confirm the status, then write to [email protected] with the transaction time and amount.
Withdrawals are reviewed after standard checks. You will receive an email update if additional documents are needed.
To speed things up, make sure your profile details match the information on your payment method.

Feedback and Complaints

We welcome feedback on site performance, game loading, and service quality. Include specifics such as your device, browser, and the time the issue occurred.
When raising a complaint, include:

• Your username
• The date of the event
• A short summary of what happened
• Any screenshots or error messages
  After submission, you will receive a case ID by email. Keep this number for reference until the matter is closed.